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Care and Professional Care
Quality Control in LightInTheBox from Provenance to Enrega
Have you asked if your newly acquired digital camera can reach your home safely? Here at LightInTheBox, even before your order is shipped - whether to a wholesaler or a distributor, whoever wants to buy the latest product - our products are streamlined in a system that is examined and reexamines quality, from the source to the delivery.
On this page:
Procendence of your products
Treatment of your order
Verification of your products
Packaging of your products
Tracking your products
Procendence of your products
While you are in your own office or your home appreciating the large number of products on the LightInTheBox website, we are already busy selecting the best products with the lowest price taking into consideration our consumers, all for you. With the offices located in Shenzhen and Beijing, LightInTheBox collaborates with the best and most reliable manufacturers in all of China, selected for the quality of their products, reputation, reliability, and if they share the same passion as we to serve consumers as your.
After a rigorous inspection and examination of the products, we know what interests the buyers. We make them available to you with an unbeatable price, from the moment we proceed directly from the manufacturers. LightInTheBox also keeps close to the news of the latest products designed, most popular and best sellers, and with the best quality. This proves that shoppers can find almost anything in LightInTheBox, from electronic consumption and hi-tech computer products to dresses, wedding costumes and crafts.
Treatment of your order
You click to finish the order, your friends in LightInTheBox are put into action immediately to start dealing with your order. An employee reviews the details of your order considering all the possibilities that may delay the process while another employee rushes to check the inventory of our deposit. At the same time an email to confirm your order has already arrived in your email.
Verification of your products
Although all our suppliers are confident manufacturers regarding the quality of the products, we do not run any risk with your specific order. All products undergo a process of quality control completely.
Outline of our quality control protocol
Packaging of your products
The packaging and delivery group of LightInTheBox works like a clock. The products are always carefully inspected just in case there are some manufacturing or design defects before shipping to ensure that the product you're in love with on the Internet is precisely the product you receive from us. The members of our group examine if there are slippage of the order with the original confirmation of the acquisition and then review the product of the deposit to ensure if it corresponds to the list of products.
Only after this, the group starts packing the product, wrapping it twice (often more) with bubbles and ribbons. Then the trusted and verified product is sent safely by us.
Tracking your products
Once your product leaves our doors, we keep tracking it until it reaches your home. The LightInTheBox customer service group is always working to fulfill all your needs and solve any of your problems. We track your shipment every moment and are willing to answer any question, either by email or live chat, or by phone. No matter what the issue, we are always at your disposal.